“Hi my iPhone has been stuck on black screen while still being on, I cant force restart as the down volume button is stuck, what do i do?” --Question from Reddit
Have you ever met the same problem as this user that when you touch the screen as usual, your iPhone screen black but still on, and whatever you try, the problem persists.
So, why this problem occurs suddenly? What to do when your iPhone screen not working but phone is on? This article will list the common reasons behind and practical methods for fixing this problem.
So, why is my iPhone is on but the screen is black? Though the reasons behind this common vary, we've concluded several reasons that lead to this iPhone black screen problem.
Your iPhone's battery is extremely low and it display a black screen to preserve the power.
There are software glitches or buggy iOS system with your device.
Internal hardware issues such as a faulty display that causes the iPhone screen to go black but the phone is on.
Part 2: How to Fix iPhone Screen Black but Still Works?
Please try the following 6 methods to fix when your iPhone black screen but still on.
1 Drain Your iPhone Then Charge
Success rate: 30% Ease of use:
Since the self-protection mechanism from the phone's low battery can be the reason, the first method to try is by drainning your iPhone's battery.
After about 10 minutes, charge it to see if the iPhone screen goes black but still running issue is solved.
2 Force Restart iPhone
Success rate: 40% Ease of use:
Force restarting your iPhone would fix the problem of the iPhone screen being black but still works.
For iPhone 6S, SE or older version:
Step 1. Hold down the Home and Sleep/Wake keys concurrently unless you see the Apple logo start appearing on the screen.
Step 2. Un-hold the buttons and let your iPhone start.
For iPhone 7/7 Plus:
Step 1. Hold down the Power/Lock and the Volume Down keys till the Apple logo surfaces on the screen.
Step 2. Let the iPhone restart.
For iPhone 8/X/11/12/13/14/15:
Step 1. Tap and immediately release the Volume Up key, and repeat the same for the Volume Down key.
Step 2. Hold down the Power key until the Apple logo shows up. Restart your iPhone.